When your business works with people in different cities or countries, time zones can easily cause confusion. Appointments get mixed up, reminders fire at the wrong time, and workflows run earlier or later than expected. The High Level Time Zone API solves this problem by making sure every part of your system uses the correct local time for each user.
This guide explains what the High Level Time Zone API is, how it works, and how you can use it to keep your scheduling and automation clean and reliable.
What the High Level Time Zone API Does
The High Level Time Zone API helps the platform understand the correct time zone for locations, users, calendars, and automated workflows. Instead of using one universal time for everything, it applies the right time zone at the right moment.
This means:
• Calendars show the correct local time
• Appointment reminders go out at the right hour
• Workflows run based on the contact’s time zone
• Team members see accurate schedules
• Multi location accounts stay consistent
The API makes these updates behind the scenes so you do not need to adjust every workflow manually.
Why the Time Zone API Matters
Time zone mistakes can cause real problems in a business. A client may join a meeting at the wrong time. A sales call may happen an hour late. A workflow may send a message in the middle of the night.
By using the High Level Time Zone API, you can avoid:
• Missed appointments
• Wrong reminder times
• Confused team members
• Inconsistent reporting
• Broken workflow timing
Everything stays synced with the correct time zone for each user or contact.
How the High Level Time Zone API Works
The API reads time zone data from your High Level account and applies it where needed. It works in three main areas.
Location Level
Every account in High Level has a primary time zone. The API uses this for default settings like calendars and task reminders.
User Level
Team members can set their own time zone. The API adjusts notifications so each user sees their tasks at the right time.
Contact Level
When a contact books an appointment or fills out a form, High Level automatically detects their time zone based on their device or location. The API uses this information to run workflows based on the contact’s local time.
This is useful for businesses that work with clients across several countries.
How to Use the High Level Time Zone API
You can use the Time Zone API directly through the High Level developer tools. Here is a simple flow to get started.
Step 1: Generate an API Key
Go to Settings and open the API section. Create a key that allows your system or application to communicate with High Level.
Step 2: Call the Time Zone Endpoint
Use the time zone endpoint to read or update time zone data for:
• Locations
• Users
• Calendars
• Contacts
You can pull the current time zone or assign a new one.
Step 3: Sync Data With Your App or Workflow
If you are building a custom tool, you can use the API data to adjust reminders, meeting times, or dashboard displays. Many developers use this to sync outside systems with High Level.
Step 4: Test With Contacts and Appointments
Create a test contact in another time zone. Book a call. Then check how workflows, emails, and reminders adjust naturally.
The system will show you how the API handles timing without extra work from your side.
Best Uses for the Time Zone API
The High Level Time Zone API is helpful in many real world situations. Here are the most common examples.
International booking systems
If you offer global coaching, consulting, or online services, the API ensures your calendar and reminders stay correct for every region.
Multi location businesses
A company with several branches can manage local schedules without mixing up appointment times.
Custom portal or software tools
If you build a custom dashboard, the API helps you show the correct time for every user.
Workflows with strict timing
If you send texts at 9 AM or run sequences at a specific hour, the API ensures that timing stays accurate.
Common Mistakes to Avoid
Even with the API, some users still run into problems. Here are the most common mistakes.
• Setting the wrong time zone at the location level
• Forgetting to check user time zone settings
• Running workflows based on system time instead of contact time
• Using imported contacts with missing time zone data
• Ignoring calendar time zone overrides
Double check these areas before launching any big automation.
Final Thought
The High Level Time Zone API gives you full control over time accuracy inside your system. It keeps calendars, reminders, messages, and workflows aligned no matter where your clients or team members are located. When used correctly, it removes the stress of time zone errors and keeps your business running smoothly across multiple regions.
If your work involves scheduling, automation, or clients in different places, the Time Zone API is one of the most helpful tools you can rely on.