If you’re having trouble pointing your Dynadot domain to GoHighLevel and it’s not working as expected, you’re not alone. DNS configurations can sometimes be tricky, especially if you’re managing custom settings, CNAME records, and propagation times. In this guide, we’ll walk you through the steps to troubleshoot and resolve common DNS issues between Dynadot and GoHighLevel.
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Why Pointing Dynadot to GoHighLevel Matters
Pointing your domain correctly from Dynadot to GoHighLevel allows you to use your own domain for landing pages, funnels, and other assets hosted on GoHighLevel. This gives your business a professional, branded look, and can improve trust and engagement with your visitors.
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However, misconfigured DNS settings can prevent your domain from connecting, resulting in errors or an unreachable site. Here’s a step-by-step troubleshooting guide to get your Dynadot domain pointing to GoHighLevel successfully.
Step-by-Step Guide to Troubleshoot Dynadot to GoHighLevel DNS Issues
1. Verify GoHighLevel’s DNS Instructions
Start by confirming GoHighLevel’s DNS instructions, as settings may vary depending on your account type. Generally, GoHighLevel provides CNAME records for custom domains, which need to be added in Dynadot’s DNS settings.
- GoHighLevel CNAME Record: GoHighLevel typically requires a CNAME pointing from
www.yourdomain.comtoapp.msgsndr.com. - Root Domain (Optional): If you want
yourdomain.com(without the “www”), you may need to set up a URL redirect fromyourdomain.comtowww.yourdomain.com.
2. Access Dynadot DNS Settings
Log in to your Dynadot account and navigate to the Manage Domains section:
- Find the domain you want to connect and select DNS Settings.
- Choose Custom DNS to start configuring the records manually.
3. Add the Required CNAME Record
Add a CNAME record with the following details:
- Type: CNAME
- Host:
www(for the subdomainwww.yourdomain.com) - Value:
app.msgsndr.com(this is GoHighLevel’s domain; confirm with your GoHighLevel account for accuracy)
Note: Make sure there are no other conflicting CNAME records for www.
4. Set Up a Redirect for the Root Domain (Optional)
If you want yourdomain.com (without “www”) to work, set up a forwarding rule in Dynadot:
- Type: URL Redirect
- Host:
@(represents the root domain) - Value:
http://www.yourdomain.com
This will redirect visitors from yourdomain.com to www.yourdomain.com, which is necessary for DNS configurations that don’t allow root CNAME records.
5. Check for Propagation Issues
DNS changes can take up to 48 hours to propagate fully across the internet. You can monitor the progress using a DNS propagation checker like WhatsMyDNS.
- If the DNS settings are correct, but your site is still not loading, it could be due to propagation delays. Wait for 24–48 hours and check again.
6. Clear Cache or Test on Different Networks
Sometimes, cached DNS records on your browser or network can cause issues even if the DNS is set up correctly. Try clearing your browser cache, or test the site on a different device or network to see if it loads.
7. Verify SSL Settings
GoHighLevel provides SSL automatically, but if there’s an issue, it can prevent your site from loading. Go to your GoHighLevel domain settings and ensure SSL is enabled.
- SSL Activation: Once SSL is enabled, allow some time for the certificate to be issued. Refresh the site after 15–30 minutes to see if the SSL issue is resolved.
8. Check for Conflicting Records
Having multiple records for the same host (e.g., two CNAMEs for www) can cause conflicts:
- Go through your DNS records on Dynadot and remove any duplicate or conflicting entries, such as multiple CNAMEs or A records for
www. - Only one CNAME should exist for
wwwpointing toapp.msgsndr.com.
9. Reach Out to Dynadot or GoHighLevel Support
If you’re still having trouble, it may be best to reach out to support teams for assistance:
- Dynadot Support: Contact Dynadot to verify that your DNS settings are correct and there are no issues on their end.
- GoHighLevel Support: Reach out to GoHighLevel to ensure that there’s no misconfiguration on the platform or account level.
Common Issues and Solutions
Here are a few specific issues users frequently encounter and how to solve them:
- Incorrect CNAME Target: Make sure the CNAME points to
app.msgsndr.com(or the current GoHighLevel URL). - Root Domain Issues: For
yourdomain.com(without “www”), use URL forwarding instead of attempting a CNAME. - Propagation Delays: DNS changes can take time; patience is key when dealing with propagation delays.
- SSL Errors: Ensure SSL is active in GoHighLevel; if issues persist, allow some time for SSL activation.
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Need Help Setting Up Your Domain on GoHighLevel?
At WebsPulse, we understand that DNS configurations can be frustrating. Our team specializes in setting up and troubleshooting DNS connections for GoHighLevel and other platforms. Whether you need assistance with custom domains, SSL settings, or integration with Dynadot, contact us to ensure your domain setup is smooth and successful.
Let Us Handle the Setup, You Focus on Growth
Contact us for a free consultation, and let us handle the technical aspects so you can focus on growing your business.
Conclusion
Pointing your Dynadot domain to GoHighLevel should be straightforward, but DNS configurations can sometimes be complex. By following these troubleshooting steps and best practices, you can resolve common issues and ensure that your domain is correctly connected to GoHighLevel.
If you’re still experiencing issues, consider reaching out to support or consulting a professional to ensure everything is set up properly. A seamless connection will allow you to leverage GoHighLevel’s full potential with a professional, branded domain.
